JamA11y Accessibility, AI,
and Data Security

JamA11y uses AI to transform inaccessible PDFs into fully accessible documents - so that every student can engage with the content they need.

Note 1

We don't sell or rent user data to any third parties

Your documents are yours. JamA11y never monetises the content you upload or the data associated with your account.

Claymation style illustration displaying a security shield, with a strong lock infront of it, represnting security.

The Jamworks robot mascot covering it's eye with its palms whilst standing in front of a laptop, with various data illustrations floating around it

Note 2

No user data is used to train third-party or in-house AI models

Documents uploaded for remediation are processed solely for the purpose of making them accessible. Neither JamA11y nor its AI partners use your content to improve, train, or develop any AI model.

Note 3

Uploaded documents belong to the original content owner

Neither JamA11y nor its users assume ownership of documents processed through the platform. Copyright remains with whoever held it before the document was uploaded. JamA11y exists to make your content accessible - not to claim it.

Old fashioned cassette tape with a masking tape glued to it, with the inscription "Owned by original creator"

Basically, we do everything we can to ensure the ethical use of AI as a force for good in education.

We help institutions make content accessible, we don’t harvest their data.

Which third parties provide AI services to JamA11y?

Amazon Web Services (AWS) Bedrock

AWS provides the cloud infrastructure and AI services that power JamA11y's document processing pipeline. This includes optical character recognition (OCR), document structure analysis, alt text generation for images, and handling of complex content such as STEM equations and tables.

AWS does not use JamA11y user data to train its AI models.

To be clear, our relationship with AWS means that user data is:

Not used to train AWS AI models
Not used to train any third-party models
Not used to train any in-house JamA11y models
Not used to improve any third-party products or services

AWS cloud servers are located in regions close to the user. Data processed in the UK is hosted in the UK; data processed in the US is hosted in the US.

Amazon Web Services (AWS) Bedrock

AWS does not use JamA11y user data to train its AI models.

To be clear, our relationship with AWS means that user data is:

Not used to train AWS AI models
Not used to train any third-party models
Not used to train any in-house JamA11y models
Not used to improve any third-party products or services

AWS cloud servers are located in regions close to the user. Data processed in the UK is hosted in the UK; data processed in the US is hosted in the US.

Illustration showing a document and audio recording labeled “Copyright: Original Creator,” representing original content ownership.

Who owns documents processed through JamA11y?

The simple answer: whoever owned the document before uploading it still owns it.

Processing a document through JamA11y does not transfer or affect ownership in any way. JamA11y honours the rights of original content creators - including publishers, faculty, and institutions - and does not allow uploaded source files to be redistributed through the platform.

Who owns documents processed through JamA11y?

The simple answer: whoever owned the document before uploading it still owns it.

Data segregation and account security

All user data in JamA11y is segregated and locked to individual institution accounts. No organisation can access another organisation's documents or account data.

JamA11y is SOC II compliant.

Data segregation and account security

All user data in JamA11y is segregated and locked to individual institution accounts. No organisation can access another organisation's documents or account data.

JamA11y is SOC II compliant.

Get in touch

For any questions about JamA11y's data practices, please get in touch.

Get in touch